Can Quality Really be Assured in Language Services?
Quality is an ideal for which mankind has strived since the rise of civilization. In a sense, quality assurance is a hallmark of civilization, and was even provided as far back as ancient Greece, and Egypt. Our more modern concepts of quality assurance stemmed originally from the guilds of the middle ages, which became a means of creating a standard to which all artisans and craftsmen aspired. Goods and services were evaluated by fellow guild masters to ensure that their standards of quality were being met.
Now, that's all fine and good, but how can we identify quality in our time with things like Language Services that aren't tangible goods?
Let's take a look.
Over the years, society has maintained the network of quality assurance, though it has evolved and improved significantly to date. The best quality assurance systems have both in-house and external checks and balances – a best practice to which CommGap has been adhering for many years. These checks and balances ensure that the product or service you're paying for is going to be - well - quality!
In the language service industry, identifying a quality product or service means researching certification, relevance, and adherence to both government mandated and private standards, just like the guilds of old. That way, finding a quality service isn't simply a matter of trial and error - someone has already done the legwork for you. Certifications and compliances in the Language Service world will vary, because the specialty of each service provider also varies. For example - for CommGap's Interpretation Division (which specializes in medical interpretation) certifications and compliances that are a good indicator of a quality service include:
Health Insurance Portability and Accountability Act (HIPAA): Understanding of and compliance with this act means that a company keeps medical information secure and private.
National Culturally and Linguistically Appropriate Service Standards (CLAS): This standard provides "effective, equitable, understandable, and respectful care and service, responsive to diverse cultural health beliefs and practices, preferred languages, and health literacy."
CommGap is committed to superior quality assurance and client satisfaction in every aspect of business, and contracts exclusively with linguists who are certified and highly experienced in their fields of expertise. We work only with Subject Matter Experts (SMEs). For more information about our quality assurance process, check out our “What Makes Us Different” page, or contact one of our specialists: firstname.lastname@example.org or (866)-944-4049.